Most of the MSP industry is all about the tech. The lesser touched on part of this business might be the more interesting, and that's the human aspect of it.

You probably have a family member or friend that everyone in the family goes to with their computer questions (if you're reading this, there's a good chance that's you). MSPs are usually started by that person. They get asked to help people enough, and they enjoy helping, so they make a business out of it so they can do it full-time.

Heather and I recently had a conversation about "who are today's Fred Rogers and Bob Ross"? It seems that there aren't any such prominent role models today that seem to be so wholesome, caring, and just good (both on screen and off). As we probe this further we do find some other examples that perhaps fit the bill (Steve Irwin, Dolly Parton, and Betty White were all suggested). It doesn't take long before we question this person or that person, and we need to define some values on which we're going to determine who deserves to be on the list or not. After further reflection, I decided that this is a good exercise to explore our personal core values. With our company retreat coming up, knowing our personal core values will help us be prepared for updating our company core values.

Software is a process that’s executable by a computer. As a software developer, Gozynta is a process creation company above all else. We write code that executes business processes for our customers, we write business processes for ourselves to follow, and we write documentation to help our customers follow the right processes for using our software.

Deeply nested yaml or json files are messy to deal with in Python, and the jsonpath libraries that are available are worse. JMESPath is a good alternative. This is the article I wish I found when I was searching for “python jsonpath”.

Important information about upcoming Mobius Connect changes As some of you have already noticed we have made some changes to our product line and our website.

As of September 2020, we’ve stopped selling new licenses to the following integrations.

They will continue to work for existing users until ConnectWise disables the SOAP API that they rely on.

In America, we pride ourselves on being resilient. Facing challenges and not shying away from them.
Unfortunately, in this crisis, I’m seeing vanishingly little of that. The rallying cry isn’t “let’s work together to adapt to the new situations” but it’s whining about “when can we go back to what it was like before”.

At Gozynta, our company motto is “We understand that all software sucks, even ours. Our mission is to make it suck a little less each and every day.”

This motto developed organically, but it has its roots in the values that I’m trying to build the company on.