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Mastering Revenue Attribution: A Strategy for Fair Technician Compensation

I was recently speaking to a group of IT business owners about team member onboarding at XChange Nexgen. A question regarding technician compensation arose as a tangent, and since I had the time, I addressed it. I was surprised that my answer became the central topic of conversation with many follow-up questions and pens writing furiously on notepads. I’m taking that as a sign that you may want to learn about my response, too.

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To Free or not to Free? The life-cycle of a sync tool's free tier

Gozynta got its start in the late 2000s, going through the trials, woes and growing pains that all small businesses do, specifically as an IT service provider starting as a break-fix shop and evolving into a full-fledged Managed Service Provider. As we grew, we pivoted to developing integrations to automate some of those tasks that take up so much time. We experienced, first-hand, the challenges and struggles that come with creating, managing, and growing your own company. At each step of the way, we asked ourselves,

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Lean Forecasting with Google Sheets

My first experience with Kanban was in 2012 or 2013 when, as manager of a 10-person sustaining engineering team, I needed to organize software delivery against internal SLAs. We were responsible for resolving Support issues escalated to Engineering. The time frames and priorities changed daily, if not hourly. Managing via Scrum with sprints was simply not adaptive enough. I found a great primer from Jesper Boeg on Kanban and over a month or so reinvented our development and release process around Kanban metrics. The turn around was dramatic and the team wonderfully successful.

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Personal Core Values

Heather and I recently had a conversation about "who are today's Fred Rogers and Bob Ross"? It seems that there aren't any such prominent role models today that seem to be so wholesome, caring, and just good (both on screen and off). As we probe this further we do find some other examples that perhaps fit the bill (Steve Irwin, Dolly Parton, and Betty White were all suggested). It doesn't take long before we question this person or that person, and we need to define some values on which we're going to determine who deserves to be on the list or not. After further reflection, I decided that this is a good exercise to explore our personal core values. With our company retreat coming up, knowing our personal core values will help us be prepared for updating our company core values.