Automation should be your best friend! If it is not, you may be spending lots of money needlessly. If you are manually inputting information from invoices from ConnectWise Manage into QuickBooks Online, we need to talk.
Prior to coming to Gozynta, Heather was a co-organizer of the 2015 and 2016 President's Interfaith and Community Service Campus Challenge at the White House which had over 10,000 attendees. She worked with a remote team of organizers from the Department of State, Department of Education, and Georgetown University. As an extension of the President's Challenge, she organized and led a trip to Southeast Asia.
Heather was the Human Resource Director of a graduate school for five years where she organized a successful fundraising art and music festival. She has also worked many years as a business consultant to SMBs.
While Heather is new to the tech world, she spent most of her eight-year-old life programming on an IBM PC Jr in Basic.
Fun fact - She is a classical harpist!
How do you set yourself apart from the other MSPs in your area? Are you looking to offer new services? Are you, like many others, focusing on the customer experience to create a connection that will stand the test of time?
Customer experience is different from customer service in that it is ever interaction that your customers have with your company. It includes the ease of contacting an MSP and maintaining a low frustration point in troubleshooting issues.