Solutions for MSPs

Heather Johnson, MBA

About Heather Johnson, MBA

Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and came aboard as their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support department.

Prior to coming to Gozynta, Heather was a co-organizer of the 2015 and 2016 President's Interfaith and Community Service Campus Challenge at the White House which had over 10,000 attendees. She worked with a remote team of organizers from the Department of State, Department of Education, and Georgetown University. As an extension of the President's Challenge, she organized and led a trip to Southeast Asia.

Heather was the Human Resource Director of a graduate school for five years where she organized a successful fundraising art and music festival. She has also worked many years as a business consultant to SMBs.

While Heather is new to the tech world, she spent most of her eight-year-old life programming on an IBM PC Jr in Basic.

Fun fact - She is a classical harpist!

Articles by Heather Johnson, MBA

Gozynta Mobius 1.9 Feature Release

By Heather Johnson, MBA

Posted on September 24, 2022

Release Date: Rolling release beginning September 26, 2022

Thank You

By Heather Johnson, MBA

Posted on September 1, 2022

I write this today to thank you for your support of Gozynta Mobius throughout its ten years, and also to send congratulations to the WiseSync team on being acquired by ConnectWise. We are so proud of their journey and we know it was a hard one. What I love about this community is that you can be a competitor while also being friends.

Gozynta Mobius 1.8 Feature Release

By Heather Johnson, MBA

Posted on July 21, 2022

Release Date: Rolling release beginning August 2, 2022

Are you wasting money?

By Heather Johnson, MBA

Posted on June 1, 2021

Automation should be your best friend! If it is not, you may be spending lots of money needlessly. If you are manually inputting information from invoices from ConnectWise Manage into QuickBooks Online, we need to talk.

Gozynta Mobius - What you missed!

By Heather Johnson, MBA

Posted on January 28, 2021

Mobius Connect is now Mobius Connect Legacy (read more about this change here).

Beating Burnout with Better Self-Care

By Heather Johnson, MBA

Posted on January 5, 2021

I’m not a doctor, psychiatrist, yoga guru, or even really fabulous at taking care of myself. I am a person who takes on way too much and says I’m doing great even when my hair starts falling out in my hand and my eye starts twitching.

Tixt 1.11 Feature Release Version

By Heather Johnson, MBA

Posted on December 14, 2020

Release notes from version 1.11 of Tixt, the texting to ticket solution.

Release Date: December 28, 2020

Keep Control of your Onsite Techs

By Heather Johnson, MBA

Posted on December 10, 2020

Have you ever had a tech steal one of your customers? Has a customer ever been furious with you because your tech stopped fixing their issue and you hadn’t even realized there was one? We all hope it doesn’t, but we all know it does.

Gozynta Mobius 1.2 Feature Release

By Heather Johnson, MBA

Posted on November 30, 2020

Release Date: Rolling release beginning December 7, 2020

Versions Affected: QuickBooks Online Standard version

Gozynta Mobius 1.1 Feature Release

By Heather Johnson, MBA

Posted on September 3, 2020

Release Date: Rolling release beginning September 15, 2020

Versions Affected: QuickBooks Online Standard version

Five ways to elevate your MSP with texting

By Heather Johnson, MBA

Posted on March 20, 2019

How do you set yourself apart from the other MSPs in your area? Are you looking to offer new services? Are you, like many others, focusing on the customer experience to create a connection that will stand the test of time?

Customer experience is different from customer service in that it is ever interaction that your customers have with your company. It includes the ease of contacting an MSP and maintaining a low frustration point in troubleshooting issues.