We'll bee there for you support is our 9 am to 5 p.m ET email support for Break Fix issues. This is what is included underneath our support that comes with our Mobius Lite and Standard plans.
THIS POST IS OUT OF DATE - please refer to this updated post
Errors related to bugs.
Examples of Common Errors from Tickets:
- Everything was working yesterday, but I just sent a batch over but not all of my details came over on the invoice.
- Unknown Error: Contact Support
- My expenses are not transferring over correctly.
- I want to start using classes. I have set them up in ConnectWise but they are not transferring over correctly.
- I am getting this weird tax error, I have not changed anything in my taxes. Can you see why it is giving me this error?
Questions asked regarding how a particular setting within Mobius works.
Examples of common Questions encountered.
- What does Append Account Name do?
- What is the difference between these options for Vendor Invoice date?
- My Quickbooks Online connection says it is disconnected. How do I reconnect it?
Questions asked about making a change in your settings.
Examples of common Questions encountered.
- I am changing my Quickbooks Online Company to a new company. How do I do that?
- I am trying to enable AutoSync but I only want to sync Invoices and Payments. How do I do that?
- I want to start using locations in Quickbooks Online. How do I enable that in Mobius?
What is not covered under support?
- Anything that falls under setup. Examples of Common setup issues.
- GL Account Mapping issues related to GL Accounts not being set up properly. This includes but not limited to GL Mapping for Products, Invoicing, Customers, Vendors, etc.
- System Setup of your ConnectWise Integration or Quickbooks Online.
- Creating a Chart of Accounts.
- Creating GL Account entries.
- Errors related to any of the above issues. These errors are normally seen in the first 90 days of setting up and using Mobius. They are also seen when a partner has made some changes in their GL Mappings for products and services. As well as creating new Customers.
If you wish to have more support. We do have a premiere support plan that you can purchase. You can view that on this blog post HERE.
We also have our On-boarding package that you can purchase as well. You view what all is included in that package on this knowledge base article: Gozynta Onboarding Package