Mastering Revenue Attribution: A Strategy for Fair Technician Compensation

Mastering Revenue Attribution: A Strategy for Fair Technician Compensation

Posted on February 9, 2024

I was recently speaking to a group of IT business owners about team member onboarding at XChange Nexgen. A question regarding technician compensation arose as a tangent, and since I had the time, I addressed it. I was surprised that my answer became the central topic of conversation with many follow-up questions and pens writing furiously on notepads. I’m taking that as a sign that you may want to learn about my response, too.

Keep Control of your Onsite Techs

Keep Control of your Onsite Techs

Posted on December 10, 2020

Have you ever had a tech steal one of your customers? Has a customer ever been furious with you because your tech stopped fixing their issue and you hadn’t even realized there was one? We all hope it doesn’t, but we all know it does.