Release notes from version 1.11 of Tixt, the texting to ticket solution.

Release Date: December 28, 2020

Have you ever had a tech steal one of your customers? Has a customer ever been furious with you because your tech stopped fixing their issue and you hadn’t even realized there was one? We all hope it doesn’t, but we all know it does.

How do you set yourself apart from the other MSPs in your area? Are you looking to offer new services? Are you, like many others, focusing on the customer experience to create a connection that will stand the test of time?

Customer experience is different from customer service in that it is ever interaction that your customers have with your company. It includes the ease of contacting an MSP and maintaining a low frustration point in troubleshooting issues.