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Heather Johnson

I am an MBA graduate with a distinguished career as a business consultant and the co-founder and Chief Operating Officer at Gozynta. Since the company's inception in 2018, I have played a critical role in shaping its direction, focusing on developing robust sales, marketing, support, HR, and business development functions. My leadership philosophy centers on fostering an inclusive corporate culture, which has been instrumental in achieving remarkable diversity milestones, including a technical team that is 50% female and reflects significant racial diversity.

My commitment to inclusivity is evident across all aspects of the organization, from recruitment practices to our marketing strategies, ensuring that Gozynta is recognized not only for its business achievements but also for its integrity and diverse workforce. Prior to joining Gozynta, I contributed to the leadership team of an internationally renowned interfaith university, where I also earned my MBA. This experience, coupled with my responsibilities in organizing events at the White House, has honed my skills in strategic planning and leadership.

The Star Wars character I draw parallels to is Princess Leia, embodying her dedication to justice and unity in my approach to leadership and advocacy for diversity and inclusivity in the technology sector. My goal is to not only advance Gozynta's success but also to serve as a catalyst for positive change in the industry, championing a more inclusive and equitable work environment.

Heather Johnson's articles:

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Using the McKinsey 7S Framework to Scale Your MSP

The Managed Service Provider (MSP) field has matured rapidly over the last two decades, yet it still operates with a noticeable absence of structured business theory. Too often, MSPs grow through improvisation, not intention. Applying frameworks from business academia, like the McKinsey 7S model, brings strategic clarity and operational coherence. These tools, tested over decades in diverse industries, can offer MSP leaders a new level of insight. Instead of reinventing the wheel, we can stand on the shoulders of scholars and practitioners who have rigorously studied what makes organizations scale successfully and sustainably.

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How DEI Fuels Profit, Retention, and Innovation in MSPs

Diversity, Equity, and Inclusion (DEI) programs are often seen as something only large enterprises can tackle. But the research tells a different story. For Managed Service Providers (MSPs), even small steps in the right direction can lead to major payoffs: lower turnover, better teamwork, and stronger client relationships. This article unpacks what academic research says actually makes DEI efforts successful—and how MSPs can apply those lessons in a practical, approachable way. We also address one of the most common concerns among MSPs: "What if there just aren’t many women or diverse candidates applying?" But read on; there are solutions.

See all of Heather Johnson's articles